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How pennlottery Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make deposits via PayPal, Venmo, or Play+, and use our lobby — and how we protect it. Access to our platform depends on state law and where local law permits.

Account data protectionPayPal & Venmo payment dataYour right to access or deleteCookie controlsState-law compliance
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pennlottery How pennlottery Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Rights

Have a question about your data, want to correct information on your account, or need to submit a deletion request? Our support team handles privacy inquiries directly. Reach out through any of the channels below and include your registered email address so we can locate your account and respond without delay.

Live Chat Start a live chat session from your account dashboard. Describe your privacy request and a team member will respond directly — no phone queue, no hold music.
Email Support Send your privacy request or data-access inquiry to our support email. Include your registered email and a brief description so we can route it to the right team.
Account Settings Some data preferences — including communication opt-outs and cookie settings — can be adjusted directly inside your account settings without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We use industry-standard encryption across your account session, payment flows, and stored records. Here is how our core data practices work — from cookies to account retention — so you know what to expect at each stage.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through the consent banner or your browser settings at any time.

Account Security

Your account is protected with password hashing and optional two-step verification. Suspicious login attempts trigger an automatic security alert sent to your registered email address.

Data Retention

We retain account records for as long as your account is active and for the period required by applicable state law after closure. You may request deletion of non-required data at any time through support.

Payment Data Handling

PayPal, Venmo, and Play+ transactions are processed by those providers under their own privacy frameworks. We receive only a transaction confirmation and the last few digits needed to display your payment history.

Common Privacy Questions From Our Account Holders

These are the privacy questions we hear most. If your situation is not covered here, reach out via live chat or email and we will respond with a specific answer tied to your account.

We collect your name, email, date of birth, and identity verification details. Payment data from PayPal, Venmo, or Play+ is processed by those providers and not stored on our servers in full.

We do not sell your personal information. Data shared with payment partners is limited to what is required to complete your transaction. No marketing third parties receive your account details from us.

Contact our support team via live chat or email using your registered address. We will locate your account records and provide a summary of stored data within the timeframe required by applicable state law.

Yes. Submit a deletion request through live chat or email. We will remove non-required data promptly. Some records must be retained under state law even after account closure, and we will tell you which those are.

We use session and analytics cookies. You can adjust your preferences via the cookie consent banner shown on your first visit, or through your browser settings. Turning off analytics cookies does not affect account access.

We pass only the transaction amount and your account identifier to PayPal or Venmo to process the withdrawal. Those providers handle the transfer under their own privacy policies. We log a confirmation record on our side.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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